Terms and conditions

Accepting the quote implies having read and accepted the following terms and conditions.

Policies of cancellation

Requests for cancellation must be sent by e-mail to info@agiocivitanova.it

Standard rate:

  • Cancellation before 12:00 two days before arrival: free;
  • Cancellation after 12:00 two days before arrival: penalty of 50% of the amount of the stay;
  • Cancellation or no show on the same day of arrival: 100% penalty of the amount of the stay.

Non refundable rate:

  • In case of modification or cancellation of the reservation the penalty of 100% of the amount of the stay will be applied.

Special cases or cancellations due Covid-19:

The customer may withdraw from the contract, without paying any penalty, in the following special cases:
A) up to 2 days prior to expected arrival in case of documented Covid-19 positivity;
B) up to 2 days before the expected arrival for reasons of force majeure other than Covid-19 but in any case falling within the documented causes of impossibility (such as death or illness).

The customer who withdraws from the contract for the reasons referred to in points A) and B) of the preceding paragraph will be charged respectively:
1) in case of withdrawal more than 2 days before arrival in case of positive to Covid-19 documented, 50% of the amount due for the entire stay;
2) in case of withdrawal more than 2 days before the expected arrival in case of causes of impossible occurrence documented 50% of the amount due for the entire stay.

No cancellation fee will apply if it is impossible for the guest to reach the booked solution due to mobility restrictions imposed by the authorities due to the pandemic.

Request for modification of the dates of stay:

In case of modification to the dates, the price of the stay will be adjusted to the active rate on the day of the change request. You can request the change of dates only if the booking was made directly with the property and communicated to the same necessarily by e-mail to the address info@agiocivitanova.it.

Before your arrival:

Within 2 days before arrival you will need to:

  • Fill in the online check-in via the link sent by the hotel, entering the personal data of all guests;
  • Pay the total balance of the stay, including the city tax. In the absence of the paid balance within 2 days before the arrival, the reservation will be cancelled.